At Ubhika, every piece is chosen and packed with care. If something isn't quite right, we're here to help. Please read our policy below so we can make the process smooth for you.
Our approach
We offer exchanges and store credit rather than cash refunds for change-of-mind requests. If a product reaches you damaged, defective, or incorrect, we will always put it right with a free replacement.
A. Changed your mind? (7-Day Exchange or Store Credit)
If you'd like a different item, you may request an exchange or a store credit note within 7 days of delivery, provided the item is:
- Unused and in its original condition, free of marks, scratches or wear to the finish
- In its original packaging, with the invoice and any accessories included
- Not from our non-exchangeable list (below)
For change-of-mind exchanges, return shipping is arranged by the customer (or deducted from the credit note). We do not offer cash refunds for change-of-mind requests.
Your exchange or credit note is issued once we receive the returned item and confirm it meets the conditions above. Store credit is valid for 3 months and can be used on any future order (credit covers product value, not shipping).
B. Damaged, defective, or wrong item?
If your order arrives damaged, faulty, or you received the wrong product, we'll make it right at no cost to you. Please:
- Contact us within 48 hours of delivery at ubhika@ubhika.com / +91 98701 36789
- Share a clear photo — and ideally a short unboxing video — of the item and packaging
Once verified, we will arrange a free replacement and cover return shipping. Where a replacement isn't possible, we will discuss the appropriate remedy with you in line with your rights under applicable consumer law.
An unboxing video is the fastest way for us to resolve damage or wrong-item claims — we recommend filming it as you open every gift.
C. Items that cannot be exchanged (change of mind)
Because they are made to order or for reasons of hygiene, the following are not eligible for change-of-mind exchange:
- Personalised or customised gifts
- Candles that have been lit, and other consumables (edibles, fragrances)
Please note: even these items are covered under Section B — if they arrive damaged, defective, or incorrect, we will replace them.
D. How to raise a request
Email ubhika@ubhika.com with your order number and (for damage/wrong-item claims) your photos/video. We reply within 1 business day. Once your return is received and inspected, your exchange is dispatched or your credit note is issued within 7 business days.
